Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of brazillas.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took all colors. Really like it. Fits perfectly. Straps wide do not press. Super.
Shipping fast. The order was combined into one box. The cups were slightly crumpled. Took all colors. Me on OPG 84 cm and OG 110 cm perfect fit
Excellent product I highly recommend this store identical to the photo Fast Delivery Thank you seller.
I order the second time. The first did not guess with the size, I had to issue a refund. This time everything is fine-the size, the quality is excellent. On the parameters 77/95 ordered 34/D, sat perfectly. The only thing I want to note is that the straps have a small stock of length. Perhaps the bra does not fit high. My height is 153.
Super fast delivery, jamias view as Fast 9 days only Thank you to the store
Great Bra. Very comfortable. Thank you store. Came in two weeks.
The best bra. I already took several models of this store. Depending on the availability of the right size I take 34G,36F, 38e, looking at the fabric, lace and stuff. I'm not happy that I discovered this store. On the parameters of the OPG 84 cm og 110 cm sits like a second skin. From the sides collects, the neckline is super, there is no swimming on top. The straps are wide and soft, do not stick into the shoulders. In general, it is not felt in the sock. I ordered in a different color. I'm waiting for other colors to appear (now in the development of blue and red). Highly recommend! Happy as an elephant))
Отличный лифчик. Как и всегда у этого продавца. Качество не хуже чем в дорогих магазинах. Размер идеальный . Ничего нигде не выпирает. Даже жирок на спине ))))
uso la 95h española y coji la 36f ,de copa me quedaría mejor la FF de espalda bien.
A quality bra, perfectly holds a large chest, everything is in place, nothing falls out. Fully corresponds to the store's dimensional grid. Wide straps are an excellent idea, do not stick into the shoulders, under the weight, but comfortably lie and hold the chest.
Excellent quality, the size table corresponds to the stated store. Very fast delivery, well packed in carton. thanks to the producer.
Delivery three weeks. On OPG 105 cm, took 46 size. On the last hooks sits well. It doesn't. Cup B corresponds. I will still order in a different color. Recommend.